Customer Onboarding Specialist (Restaurant Software)

Location: Amsterdam, Netherlands; on-site

Company

hirify.global is building a connected restaurant management system that integrates sales, reservations, kitchen preparation, payments, inventory, staffing, and operational data.

What you will do

• Run restaurant onboarding by training teams, connecting systems, and implementing the product together with customers.
• Help merchants solve problems during live restaurant operations.
• Support restaurants during their first month after go-live.
• Identify improvements for onboarding processes, materials, and systems.
• Bring product and process gaps to product, engineering, and central operations teams.

Requirements

• At least 1–2 years of experience in hospitality, early-stage startup operations, fast-paced account management, or customer operations.
• Experience interacting with hospitality businesses and solving customer problems creatively.
• Ability to manage multiple priorities, create structure, communicate proactively, and manage expectations.
• Curiosity about the product and ability to become an expert in the hirify.global system.
• Comfortable working in both English and Dutch.
• Flexibility in working hours to meet merchants’ needs.

Culture & Benefits

• Startup equity.
• Flexible time off.
• Lunch provided in the office.
• Team events.
• AI is used to improve writing, analysis, building, and operational work.