Customer Success Program Manager

Location: Remote across Germany, Bulgaria, Finland, Greece, Ireland, the Netherlands, Portugal, Slovakia, Slovenia, Spain, and the United Kingdom. Visas can be sponsored for Germany; candidates working from other listed countries must have an existing right to work there.

Company

hirify.global is an open workflow orchestration platform for technical teams, combining code flexibility with no-code speed and more than 500 integrations.

What you will do

• Design and improve Customer Success programs covering onboarding, adoption, QBRs, renewals, executive escalations, and other critical customer journey moments.
• Develop customer segmentation strategies, engagement models, playbooks, templates, battlecards, and training for CSMs.
• Build and maintain customer health scoring with RevOps and Data, using signals for risk, adoption, and expansion opportunities.
• Translate retention and expansion goals into initiatives, timelines, metrics, and operating rhythms, tracking adoption, NRR, churn, CSAT, and NPS.
• Lead voice-of-customer programs, customer advisory boards, feedback loops, and cross-functional initiatives with Sales, Product, Marketing, RevOps, and Engineering.
• Lead change management for Customer Success tools, programs, and processes, including communication, training, rollout, and adoption.

Requirements

• 5+ years of experience in Customer Success, Revenue Operations, Strategy & Operations, or a related function, including 2+ years building programs or processes.
• Experience using customer and revenue data to define metrics, identify patterns, and measure program impact.
• Strong project management, cross-functional leadership, communication, and senior stakeholder presentation skills.
• Experience in a fast-growing, product-led SaaS environment.
• Hands-on experience with Customer Success platforms such as Gainsight, Catalyst, or Vitally and CRM systems such as Salesforce or HubSpot.
• Experience with workflow automation, developer tools, or another technical product, plus structured customer feedback initiatives.

Nice to have

• Experience building or scaling a customer advisory board or voice-of-customer program.
• Experience working in a highly iterative, high-growth startup environment.

Culture & Benefits

• Remote-first work across Europe with regular team off-sites.
• European employees receive 30 vacation days plus public holidays according to their location.
• Benefits, pension contributions, and health coverage follow local country norms.
• €1,000 per year for courses, books, events, or coaching.
• Equity, monthly open-source support, regular hackathons, and a transparency-focused work environment.