Digital Account Manager (SaaS)

TL;DR

Digital Account Manager (SaaS): Managing SME client relationships and driving renewals for software and cloud solutions with an accent on client advocacy and value creation. Focus on executing renewal strategies, managing post-sales escalations, and identifying growth opportunities within the Belgian market.

Location: Hybrid (Amsterdam, Netherlands). Valid working visa for Netherlands required.

Company

Global provider of software and cloud solutions helping organizations modernize applications and unlock the value of cloud, data, and AI.

What you will do

• Build trust-based relationships with SME clients and represent their interests internally.
• Drive renewal strategies and negotiate terms to ensure continuous service.
• Identify upsell and growth opportunities within assigned accounts.
• Coordinate with internal teams to deliver digital services effectively.
• Manage post-sales escalations and resolve client challenges cross-functionally.
• Utilize data and metrics to optimize account strategies and sales performance.

Requirements

• Experience in technology sales.
• Fluent/professional proficiency in Dutch and English (written and verbal).
• Expertise in customer onboarding, account handling, and escalation management.
• Ability to translate business needs into effective technical solutions.
• Strong negotiation and cross-functional collaboration skills.
• Must possess a valid working visa for the Netherlands.

Nice to have

• Proficiency in French.

Culture & Benefits

• Hybrid working arrangement from the Amsterdam office.
• Unlimited holidays.
• Competitive compensation and benefits package.
• Opportunities for professional growth and development in a collaborative environment.