Client Account Manager (Mobility)

Location: Hoofddorp, Netherlands. Hybrid work with up to 2 days per week from home and the possibility to work from abroad for up to 2 weeks.

Company

hirify.global provides travel and mobility services for business clients.

What you will do

• Manage a portfolio of clients as their dedicated point of contact and trusted partner.
• Guide new clients through onboarding and configure their setup around their business needs.
• Run meaningful regular check-ins, including MBRs and QBRs, and identify emerging issues early.
• Own complaints, disputes, and escalations from investigation through resolution and communication.
• Identify opportunities to improve routes, service fit, and client processes.
• Bring client feedback into product and process improvements while supporting retention and satisfaction.

Requirements

• 5+ years of experience in client services, customer success, account management, or client-facing operations.
• Strong written and verbal English communication skills; Dutch or other European languages are a plus.
• Experience building client relationships, prioritizing across a portfolio, and handling sensitive situations calmly.
• Commercial awareness and the ability to identify opportunities to grow client relationships.
• Based in the Netherlands.
• Experience preparing and holding MBRs or QBRs.

Nice to have

• Experience in aviation, travel, mobility, or another service industry.
• Knowledge of Dutch or another European language.

Culture & Benefits

• Hybrid flexibility with up to 2 work-from-home days per week and up to 2 weeks of work from abroad.
• 2.5% pension contribution.
• 25 vacation days per year and 8% holiday allowance.
• NS Business Card, covered travel expenses, and office parking.
• Bike lease option, employee discounts, transfer experiences, and hotel discounts.
• Office refreshments, meal discounts, Friday borrels, and ping-pong tournaments.