Customer Success Engineer (AI/LLMs, EMEA)

Location: Amsterdam, Netherlands or Prague, Czech Republic; flexible work from home or from the office, with approximately 25% travel.

Company

hirify.global develops developer tools and works with enterprise customers to help them adopt its products and achieve business outcomes.

What you will do

• Build and manage technical relationships with a portfolio of enterprise accounts.
• Help customers adopt hirify.global products through technical consulting, whiteboarding, architecture guidance, and support in overcoming adoption barriers.
• Partner with Account Executives and account teams to define and implement account strategies.
• Represent customer needs to Support, Product Engineering, and other internal teams.
• Recommend product enhancements and help product teams present and evaluate new ideas with customers.
• Develop short-term and long-term account plans that support customer needs and account expansion.

Requirements

• Experience in technical consulting, technical customer success, or another customer-facing technical role.
• Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field.
• Hands-on knowledge of AI and LLMs in software development.
• Strong verbal and written English and the local language of the office are required.
• Strong presentation and communication skills, including the ability to explain technical concepts to customers with different technical backgrounds.
• Experience working in or with large software development teams, plus the ability to travel approximately 25% of the time.

Culture & Benefits

• Flexible work location with home and office options.
• Remote work from abroad for up to 30 days per year.
• Competitive base salary, additional time off, and medical insurance allowance.
• Learning and development opportunities, including conferences, courses, and language classes.
• Relocation support, mental health support, meal or lunch allowance, and sports benefits.
• Internal company events and an inclusive workplace.