Senior Customer Success Manager, Partnerships (Fintech)

Location: Toronto, Ontario, Canada. Hybrid working model requiring office attendance on Monday, Tuesday, and Thursday.

Base salary: $102,400–$128,000 CAD annually. Target bonus: 12.5% of base salary. Expected total compensation: $115,200–$144,000 CAD annually.

Company

hirify.global is an AI-powered fintech platform that automates finance operations, including accounts payable, global payouts, procurement, expenses, corporate cards, supplier management, tax compliance, and treasury.

What you will do

• Own the post-go-live experience for a portfolio of customers referred through strategic partners.
• Build trusted relationships with senior stakeholders and drive adoption, retention, growth, and long-term value.
• Manage customer health, risk, renewals, escalations, and expansion opportunities in partnership with Account Management, Alliances, Support, and other teams.
• Develop a strong understanding of the partner ecosystem and advocate for partner-referred customer needs.
• Build and scale Partner Customer Success processes, segmentation, engagement strategies, and enablement.
• Mentor team members and use customer insights, feedback, and AI tools to improve Customer Success strategy and operational efficiency.

Requirements

• 5+ years of Customer Success or Account Management experience, ideally in SaaS, fintech, financial technology, or complex B2B environments.
• Experience managing complex, high-value, or strategic customers and influencing senior or executive stakeholders.
• Strong experience with customer health, adoption, risk, escalations, renewals, retention, and value realization.
• Understanding of partner, alliances, channel, or ecosystem environments; 1+ year of relevant experience is preferred.
• Strong written and verbal communication, organization, commercial judgment, and cross-functional collaboration skills.
• AI-savvy mindset with experience using AI tools or processes to improve customer outcomes and operational efficiency.

Nice to have

• Experience with ERP systems, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytics, or Customer Success platforms.
• Project management experience or strong project management skills.

Culture & Benefits

• Hybrid workplace with office collaboration three days per week.
• Competitive salary, stock options, matching RRSP, and extended benefits.
• Maternity, paternity, fertility treatment, life insurance, AD&D, LTD, and 15 days of PTO.
• Phone and internet allowance, subsidized lunches, and refreshments on office days.
• Company-wide social events and Employee Resource Groups supporting an inclusive culture.