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Customer Success Manager (Retail Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Retail Technology): Coordinating end-to-end service delivery across infrastructure, hardware, field operations, and multiple service providers with an accent on customer outcomes, service reliability, and non-functional requirements. Focus on orchestrating service chains, identifying structural issues, and driving continuous improvement across retail technology environments.
Location: Amsterdam, The Netherlands
Company
provides a unified commerce platform, payment capabilities, and services for retailers and restaurants in more than 35 countries.
What you will do
- Act as the tactical point of contact for customer delivery, satisfaction, and service-related discussions.
- Translate customer needs into actionable service requirements across the end-to-end service chain.
- Coordinate internal teams, vendors, SIAM-related roles, infrastructure, hardware, and field operations.
- Monitor service performance, analyze incidents and trends, and identify structural service issues.
- Drive continuous improvement initiatives, service enhancements, roadmaps, and improvement plans.
- Collaborate with Engineering, Operations, Product, and business stakeholders to ensure sustainable service delivery.
Requirements
- Strong understanding of infrastructure services, retail hardware, and/or operational technology environments.
- Experience with chain management, service management, or SIAM concepts.
- Ability to operate at a tactical level beyond day-to-day operations.
- Continuous improvement mindset with experience identifying and remediating structural service issues.
- Strong analytical and communication skills, including the ability to work across technical and business stakeholders.
Nice to have
- Experience in managed services, retail technology, or multi-vendor service landscapes.
- Familiarity with incident and problem management frameworks.
- Ability to connect industry trends and best practices to customer environments and internal processes.
Culture & Benefits
- Full-time employment.
- Equal employment opportunity and commitment to an inclusive workplace.
- Employment is conditional upon passing applicable screening criteria.
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