Customer Success Manager (Dutch and English)

Location: Amsterdam, The Netherlands

Company

hirify.global is a global platform-powered provider of unified commerce, payments, and services for retailers and restaurants, serving customers in more than 35 countries.

What you will do

• Act as the primary tactical contact for customer delivery, satisfaction, and service-related discussions.
• Translate customer needs into actionable service requirements and build relationships across customer operations, engineering, and management.
• Coordinate end-to-end service chains across internal teams, vendors, SIAM-related roles, infrastructure, hardware, and field operations.
• Monitor service performance, analyse recurring incidents, trends, availability, reliability, and performance issues, and drive continuous improvement.
• Lead mid-term service stability, roadmaps, improvement plans, and sustainable delivery with Engineering, Operations, and Product teams.
• Translate store infrastructure, hardware lifecycle, and device/service architecture topics into business-relevant customer outcomes.

Requirements

• Dutch and English speaker.
• Strong understanding of infrastructure services, retail hardware, and/or operational technology environments.
• Experience with chain management, service management, or SIAM concepts.
• Proven ability to operate at a tactical level, beyond day-to-day operations.
• Continuous improvement mindset, including identifying and remediating structural service issues.
• Strong analytical skills focused on non-functional requirements.
• Excellent communication skills with the ability to work between technical teams and business stakeholders.

Nice to have

• Experience in managed services, retail technology, or multi-vendor service landscapes.
• Familiarity with incident and problem management frameworks.
• Ability to connect external industry trends with customer environments and internal processes through company best practices.

Culture & Benefits

• Full-time employment in an equal-opportunity and globally inclusive environment.
• Employment is conditional upon passing applicable screening criteria.

Hiring process

• Applications are subject to applicable screening criteria.
• Third-party agencies may apply only if they are on the preferred supplier list; unsolicited agency resumes are not accepted.