Manager, Revenue Operations (Customer Management) (Remote)

Location: Remote

Base pay: $150,000–$160,000 annually

Company

hirify.global provides a digital workforce security platform that protects organizations, employees, and AI agents through attack simulation, security training, collaboration security, agent security, and behavioral risk analytics.

What you will do

• Design automation for SMB and tech-touch customer-success motions to reduce manual work and prioritize measurable efficiency gains.
• Build standardized CSM and relationship-management playbooks, including triggers, workflows, training, documentation, and adoption tracking.
• Lead post-sales readiness for product launches, platform migrations, pricing and packaging changes, entitlement updates, enablement, and support documentation.
• Manage migration operations through customer segmentation, sequencing, rep tooling, and exception handling.
• Build dashboards and recurring reports covering retention, gross and net revenue retention, churn, adoption, customer health, and CSM productivity.
• Administer and improve the customer-success technology stack, data hygiene controls, health scoring, and automated workflows.

Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in Revenue Operations, Sales Operations, or BizOps, preferably in a high-growth B2B SaaS environment.
• Expert knowledge of Salesforce or HubSpot and tools such as ZoomInfo, Clay, 6sense, or LinkedIn Sales Navigator.
• Proficiency with Tableau or Looker and forecasting tools such as Clari, Gong, or BoostUp.
• Experience analyzing complex multi-system datasets, producing executive-ready outputs, and managing high-stakes cross-functional projects independently.
• Hands-on experience connecting APIs, testing AI tooling, improving processes, and translating operational complexity into clear executive narratives.

Culture & Benefits

• Remote work in a modern, high-tech environment.
• Company-wide bonuses tied to monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition, certification, and certification-completion reimbursement programs.
• An applicant assessment and background check may be part of the hiring process.

Hiring process

• Applications are reviewed on a rolling basis.
• An applicant assessment and background check may be required.