Senior Renewal Operations Manager

TL;DR

Senior Renewal Operations Manager (Revenue Operations): Building and scaling the operational foundation for high-volume renewal segments with an accent on reporting infrastructure, forecasting models, and system optimization. Focus on designing renewal workflows, driving cross-functional alignment, and translating complex CRM data into actionable leadership insights.

Location: Must be based in the United States

Salary: $121,018 – $181,525 USD

Company

hirify.global provides technology and collaborative tools for creators in film, television, music, and live entertainment.

What you will do

• Build and maintain renewal reporting for high-volume segments to provide reliable forecasting visibility.
• Serve as the operational owner of renewal data, ensuring accuracy and actionable insights across systems.
• Design and optimize renewal pacing models and establish leading indicators for leadership.
• Configure and optimize CRM and partner portal tools to support automated renewal processes.
• Define best-practice workflows and lead remediation efforts where operational gaps exist.
• Drive alignment across RevOps, Customer Ops, and IT to ensure consistent renewal operations.

Requirements

• 6+ years of experience in Revenue, Sales, or Renewal Operations within a global tech or SaaS company.
• Proven track record of building renewal operations for high-volume segments.
• Strong analytical skills with proficiency in Excel (Power Query, Pivot Tables, advanced formulas).
• Experience with Salesforce and BI tools like Power BI, Tableau, or Looker.
• Demonstrated ability to define and implement processes in unstructured environments.
• Must be authorized to work in the United States.

Nice to have

• Experience with channel and partner-led renewal motions and partner management tools.
• Familiarity with Gainsight or similar CSP platforms.

Culture & Benefits

• Opportunity to work in a collaborative environment focused on supporting global creators.
• Commitment to passion, customer focus, and professional growth.
• Remote-friendly work culture.