Senior Renewal Operations Manager (SaaS)

Location: United States of America; remote

Salary: $121,018–$181,525 USD per year

Company

hirify.global develops technology and collaborative tools for creators in film, television, news, sports, music, and live entertainment.

What you will do

• Build and maintain renewal reporting, forecasting, pacing models, and performance visibility for high-volume, down-market accounts.
• Own renewal data definitions, capture requirements, quality audits, and remediation across the renewal lifecycle.
• Translate CRM and renewal data into clear narratives, insights, leading indicators, and early warning signals for leadership.
• Define best-practice workflows and establish a recurring renewal operations cadence.
• Partner with Revenue Operations, Customer Operations, and IT to configure CRM, partner portal, and renewal orchestration systems.
• Define how the partner portal tracks and enables renewal actions.

Requirements

• 6+ years of experience in Revenue Operations, Sales Operations, or Renewal Operations in a global technology or SaaS company.
• Experience owning and building renewal operations for high-volume segments.
• Strong analytical skills and hands-on experience with renewal reporting, pacing models, executive insights, and advanced Excel functions, including Power Query and Pivot Tables.
• Experience with channel and partner-led renewal motions.
• Proficiency with Salesforce and BI tools such as Power BI, Tableau, or Looker.
• Ability to define operational processes, influence cross-functional stakeholders, and drive implementation in an unstructured environment.

Nice to have

• Experience with partner portals or partner management tools.
• Experience with Gainsight or another CSP platform.

Culture & Benefits

• Full-time remote work arrangement in the United States.
• Work focused on customer retention, operational scalability, and recurring revenue visibility.