Italian-Speaking Customer Representative (Fintech)

TL;DR

Italian-Speaking Customer Representative (Fintech): Managing inquiries and debt recovery processes for Italian-speaking consumers with an accent on empathetic communication and efficient issue resolution. Focus on navigating complex financial situations, leveraging AI-enabled tools, and ensuring regulatory compliance.

Location: Hybrid (Berlin, Germany)

Salary: €32,000 – €44,500 per year

Company

hirify.global is a fintech company reshaping debt collection across Europe using AI-powered communication to recover receivables efficiently and respectfully.

What you will do

• Handle Italian-language inquiries from clients, consumers, and third parties via multiple communication channels.
• Provide clear and accurate information regarding accounts and ongoing recovery processes.
• Document all customer interactions accurately within the CRM system.
• Collaborate with internal departments to resolve customer issues efficiently.
• Utilize AI-enabled tools and internal platforms to maintain high service quality.
• Ensure full compliance with data protection requirements and company policies.

Requirements

• Fluent Italian and English (written and spoken) at a professional level.
• Experience in a customer service or support role.
• Hands-on experience with CRM platforms or ticketing systems such as Zendesk.
• Must be based in Berlin to comply with the hybrid working policy.
• Comfort with digital tools and the ability to adapt quickly to AI-assisted platforms.
• Strong organizational skills and an empathetic communication style.

Nice to have

• Background in collections, debt recovery, or financial services.
• Proficiency in Spanish and/or German.

Culture & Benefits

• Unlimited employment contract, flexible working hours, and 28 vacation days.
• Company pension plan and partly covered Deutschlandticket for public transport.
• Personal learning and development budget, including German and English language courses.
• International team environment with 30+ nationalities and a flat hierarchy.
• Transparent feedback culture with regular 1-on-1s and monthly all-hands meetings.