Customer Success Team Lead (SaaS)

Location: Remote from Spain, Portugal, Poland, or Bulgaria.

Company

A UAE-based startup building a global platform that enables companies to access and manage remote talent.

What you will do

• Lead, coach, and support Customer Success Managers in achieving performance and growth targets.
• Define team priorities, processes, and playbooks for proactive client support and success planning.
• Monitor account health, churn risk, retention, product adoption, and expansion opportunities.
• Track KPIs and dashboards, report performance, and support revenue target execution.
• Lead capacity planning and improve workflows across onboarding, account management, and client communication.
• Partner with the Head of Customer Success and internal teams to translate customer feedback into product and service improvements.

Requirements

• 5+ years of experience in Customer Success or a similar role.
• 2+ years of experience leading a team.
• Experience managing B2B clients in SaaS, HR technology, or fintech within a remote-first environment.
• Strong understanding of customer lifecycle management, account health, retention, and revenue expansion.
• Excellent leadership, communication, coaching, analytical, and organizational skills.
• Comfort working with KPIs and dashboards in a proactive, solution-oriented environment.

Culture & Benefits

• Remote-first environment with a distributed team across more than 10 countries.
• Collaborative and inclusive culture focused on ownership, innovation, creativity, and growth.
• Opportunity to help scale a high-performing Customer Success function.
• Competitive compensation and benefits.
• Opportunities for professional advancement.