Customer Success Manager - Monterrey (Hybrid/Remote) (Fintech)

Location: Monterrey, Nuevo León, Mexico; hybrid work with time split between the office, customer interactions or visits, and home. Office presence is expected organically and may be required most days during ramp-up or at the leader’s request.

Company

hirify.global is a Latin American B2B fintech providing corporate cards, bill pay, financing, and a scalable spend-management platform for businesses.

What you will do

• Own and grow strategic B2B client relationships in Mexico.
• Act as the primary contact for key accounts and a trusted partner to C-level executives.
• Identify opportunities for account growth, expansion, and increased long-term customer value.
• Manage complex sales and onboarding cycles.
• Help customers optimize spend management through hirify.global’s platform.
• Navigate financial systems, ERP integrations, and budget discussions at the CFO level.

Requirements

• 5+ years of experience as a Key Account Manager or Customer Success Manager in a B2B environment.
• Previous experience in the financial sector, particularly traditional banking institutions.
• Experience onboarding, managing, and growing B2B client accounts.
• Experience with sales forecasting and sell-in/sell-out strategies.
• Strong relationship-building skills, business acumen, and a structured, results-oriented approach.
• Professional proficiency in English.

Nice to have

• Existing relationships within Mexico’s enterprise ecosystem.
• Experience creating and executing go-to-market or partner marketing plans.
• Experience leading multi-stakeholder sales cycles and negotiating at C-level.
• Adaptability to change and an innovation-driven attitude.

Culture & Benefits

• Competitive salary and stock options through ESOP from day one.
• Annual learning budget and accelerated internal development paths.
• Flexible vacation and a results-focused hybrid work model.
• Multicultural environment with daily exposure to Portuguese, Spanish, and English.
• High-ownership, product-led culture with an emphasis on clarity, simplicity, inclusivity, and continuous change.