Account Manager Italy - Milan

Location: Hybrid role based in Milan, Italy, with at least three days per week in the Milan office.

Salary: €29,000–€47,000 per year, with potential bonus or commission, equity, and benefits.

Company

hirify.global provides independent digital advertising performance, measurement, verification, and analytics solutions for brands, agencies, publishers, and digital platforms.

What you will do

• Own end-to-end client relationships as the primary contact and trusted advisor.
• Oversee campaign setup, maintenance, troubleshooting, and deliverables across a large account portfolio.
• Analyse campaign performance and provide actionable optimisation insights.
• Develop account strategies, identify upsell and cross-sell opportunities, and support product adoption across Social and Open Web environments.
• Lead business reviews, status calls, office hours, and QBRs while presenting performance insights and strategic recommendations.
• Manage escalations and technical or service issues in collaboration with Sales, Implementation, Product, Engineering, and Finance teams.

Requirements

• 2–4+ years of experience in Account Management or Customer Success.
• Strong understanding of the online advertising industry; experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable.
• Ability to manage multiple accounts while maintaining high service standards, organisation, attention to detail, and proactive communication.
• Proficiency in Microsoft Office, including Excel and PowerPoint, and Google Workspace, including Google Slides and Sheets.
• Business-level fluency in written and spoken English and Italian is required.
• Ability to work from the Milan office at least three days per week.

Culture & Benefits

• Collaborative work with Sales, Implementation, Product, Engineering, and Finance teams.
• Opportunity to advise customers on hirify.global’s Pinnacle platform and related products.
• Potential eligibility for bonus or commission, equity, and benefits.
• Focus on operational excellence, quality standards, agreed service levels, and measurable client outcomes.