Strategic Account Manager (Fintech)

Location: Remote - Dubai, United Arab Emirates. Remote work is flexible within the country where the employee is hired, with a home base required in that country.

Estimated base salary: AED 395K–AED 465K, plus equity and bonus. Compensation depends on location, qualifications, work history, and interview performance.

Company

Sardine provides an agentic risk platform that unifies data across risk teams to fight fraud, prevent AI-driven attacks, and automate fraud and AML operations.

What you will do

• Serve as the primary point of contact for a portfolio of strategic customers and maximize their return on Sardine products and services.
• Build a strong understanding of the product, technology, and strategy and communicate it clearly to customers.
• Translate complex product and technology problems into actionable solutions and manage resolution across internal and external stakeholders.
• Advise customers on fraud, compliance, payments, and related best practices.
• Build, monitor, and communicate customer KPIs while providing strategic analysis for long-term expansion.
• Partner with risk analytics teams to identify new fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Understanding of customer API integrations and experience with fraud, payments, compliance, fintech, or AML/KYC.
• Strong presentation, customer-facing, project management, analytical, and stakeholder management skills.
• Experience using business intelligence tools and drawing insights from data.
• Ability to translate complex strategies into actionable processes and outcomes.
• Experience in the banking vertical is highly preferred.

Culture & Benefits

• Remote-first culture with flexible work within the employee's hiring country.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents.
• Cash compensation, equity, early exercise for options, and a home-office setup stipend.
• Monthly meal and social meetup stipends, plus annual health and wellness and learning stipends.
• US and Canada-specific benefits include 4% 401(k)/RRSP matching and a MacBook Pro.