Strategic Account Manager (Fintech)

Location: Remote — Dubai, United Kingdom / Europe; work from anywhere

Salary: AED 395,000–465,000 estimated base salary annually, plus equity and bonus.

Company

Sardine provides an agentic risk platform that helps organizations fight financial crime, stop fraud and AI-driven attacks, and automate fraud and AML operations.

What you will do

• Act as the primary contact for a portfolio of customers and help maximize their ROI from Sardine’s products and services.
• Build a strong understanding of the platform, technology, and strategy and communicate them clearly to customers.
• Translate complex product and technology issues into actionable solutions and manage resolution internally and externally.
• Advise customers on fraud, payments, compliance, and related best practices.
• Build, monitor, and communicate customer KPIs while providing strategic analysis for long-term expansion.
• Work with risk analytics teams to identify new fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Understanding of customer API integrations and experience with technical products.
• Domain experience in fraud, payments, compliance, fintech, or AML/KYC.
• Strong presentation, analytical, relationship-building, and stakeholder management skills.
• Experience using business intelligence tools and synthesizing data into actionable insights.
• Strong project management skills and the ability to translate complex strategies into practical outcomes.

Nice to have

• Experience working within the banking vertical.
• Experience conducting virtual and in-person meetings with varied stakeholders.

Culture & Benefits

• Remote-first culture with a globally distributed team and flexible work locations.
• Performance-focused environment emphasizing ownership and outcomes rather than hours worked.
• Flexible paid time off and a year-end break.
• Health, dental, and vision insurance for employees and dependents.
• Equity with early exercise options, home-office setup stipend, meal and social meet-up stipends, and annual health, wellness, and learning stipends.