Account Manager, SME & Growth (Fintech)

Location: Hybrid, with 3 days per week in the San Francisco or New York office

Compensation: OTE $174K–$249K, plus potential equity and commission

Company

Airwallex provides a global financial operating system for businesses, including payments, multi-currency accounts, cards, and financial operations infrastructure.

What you will do

• Manage and grow a portfolio of approximately 200 US-based small and medium-sized business accounts.
• Identify and convert upsell and cross-sell opportunities using customer feedback, usage data, and account signals.
• Help customers adopt and maximize the value of FX, Cards, Online Payments, and other platform products.
• Build consultative relationships with founders, CFOs, CEOs, and other senior decision-makers.
• Partner with Account Executives, Customer Success, Product, Risk, Support, Marketing, and Operations teams to resolve customer challenges.
• Communicate customer needs, product feedback, and operational issues internally to improve the client experience.

Requirements

• 4+ years of account management or software sales experience in technology, SaaS, fintech, payments, or a related industry.
• Strong value-based solution selling skills, commercial judgment, and experience navigating complex sales cycles.
• Demonstrated success managing a substantial book of business and driving revenue through expansion, upselling, cross-selling, or product adoption.
• Strong communication and relationship-building skills with senior stakeholders.
• Experience with Salesforce or another CRM, spreadsheets, dashboards, or similar account-management tools.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience in fintech, payments, financial services, API sales, or technology serving merchants and international businesses.
• Experience advising customers on payments or financial technology using data and customer insight.
• Strong analytical and problem-solving skills with an organized approach to managing a high-volume portfolio.
• Experience working with ownership, curiosity, and a customer-first mindset in a fast-paced, high-growth environment.

Culture & Benefits

• Builder-oriented environment with autonomy, curiosity, and first-principles decision-making.
• US-based employees may receive medical, dental, and vision insurance, 401(k), disability insurance, life insurance, and well-being benefits.
• 20 paid vacation days and 12 company holidays for US-based employees.
• Additional compensation may include commission, annual bonuses, and RSUs.