Collections Analyst (Fintech)

Location: Cape Town, South Africa

Company

hirify.global operates in financial services, with the role focused on maintaining financial health through professional debt collection and client relationship management.

What you will do

• Recover outstanding payments through reminders, proactive outreach, negotiation, intensive recovery, and legal escalation.
• Resolve billing disputes and client queries while maintaining professional, client-centric relationships.
• Follow collections workflows and compliance standards, including the Debt Collection Act and POPIA, and suggest process improvements.
• Issue Letters of Demand, Listing Notifications, and Adverse Listing notices, and initiate legal proceedings when necessary.
• Conduct skip-tracing, manage ticket allocation in Zendesk, and maintain accurate records and daily performance reports.

Requirements

• At least 2 years of collections experience, or relevant financial administrative experience.
• Matric certificate or equivalent.
• Strong numerical ability and communication and people skills.
• Proven customer service experience and strong customer focus.
• Ability to work in a fast-moving environment with multiple changing priorities.
• Strong negotiation, conflict-resolution, initiative, and problem-solving skills.

Nice to have

• Diploma or degree in a finance-related field.

Culture & Benefits

• Dynamic, fast-moving work environment.
• Collaborative Collections team environment.
• Emphasis on learning, initiative, empathy, and solutions-driven thinking.