Collections Specialist (Accounts Receivable)

TL;DR

Collections Specialist (Accounts Receivable): Managing overdue customer accounts and recovering outstanding payments through high-volume outbound calling, billing issue resolution, and accurate CRM documentation with an accent on negotiation, payment commitments, and cash-flow protection. Focus on making 100+ daily collections calls, resolving invoice disputes, prioritizing aging receivables, and maintaining disciplined follow-up through payment or resolution.

Location: Remote from Mexico, Colombia, Argentina, or Costa Rica; U.S. business hours required.

Company

A client-facing role supporting payment recovery and accounts receivable operations through a structured, performance-driven environment.

What you will do

• Make 100+ outbound collections calls daily and follow up with customers by phone and email.
• Secure payments, payment commitments, and clear resolution timelines while handling objections professionally.
• Investigate billing discrepancies, invoice disputes, missing information, and payment delays.
• Coordinate with internal teams to resolve billing issues and keep disputed accounts actively managed.
• Maintain complete Salesforce or similar CRM records for calls, emails, commitments, cases, and follow-up dates.
• Track collection activity, aging accounts, recovery rates, and opportunities to improve payment workflows.

Requirements

• Previous experience in collections, accounts receivable, or high-volume outbound calling.
• Ability to work U.S. business hours and make 100+ outbound calls per day.
• Strong collections, negotiation, objection-handling, and payment follow-up skills.
• Experience using Salesforce or a similar CRM system.
• Strong written and verbal English communication.
• High attention to detail and ability to manage many accounts and follow-ups simultaneously.

Nice to have

• Experience in KPI-driven collections environments.
• Accounts receivable operations, billing support, or dispute-resolution experience.
• Experience with aging reports and overdue account portfolios.
• Experience improving collections or payment recovery workflows.

Culture & Benefits

• Remote, execution-focused work environment.
• Clear and measurable performance expectations.
• Direct ownership of assigned accounts and payment recovery outcomes.
• Opportunity to strengthen collections, negotiation, and accounts receivable expertise.
• Potential career growth into senior collections, AR operations, billing operations, or revenue operations.

Hiring process

• Initial screening call.
• Recruiter interview.
• Final interview followed by offer and onboarding.