Customer Experience Advisor | S1 | Retail Banking | Halifax (Retail Banking)

Location: Halifax Branch, United Kingdom; on-site role with travel distance to the chosen branch to be considered. Right to work in the UK is required.

Salary: £25,000 starting salary, plus a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global retail and commercial banking organisation undergoing a customer-centric, technology-driven transformation.

What you will do

• Act as the first point of contact for customers in the branch and over the phone.
• Assist with day-to-day banking transactions, queries, and servicing.
• Answer customer calls into the contact centre.
• Build customer relationships and identify suitable solutions.
• Develop knowledge of banking services and products to support customers.
• Identify improvements to the customer experience and help protect customers from fraud and scams.

Requirements

• Proven ability to deliver outstanding customer service in a face-to-face or telephony environment.
• Effective communication skills and the ability to understand customer needs.
• Flexible, adaptable, and comfortable working across a broad range of activities.
• Strong team-working skills and a proactive approach to changing business needs.
• Right to work in the UK is required to commence employment.

Nice to have

• A strong desire to exceed customer expectations.
• Openness to responsibilities outside standard expectations.

Culture & Benefits

• 35-hour working week on a rota basis from Monday to Saturday, between 8am and 6pm.
• 25 days of holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days per year.
• Employer pension contributions of 8% of salary, rising to up to 12.5% when the employee contributes.
• Healthcare, dental insurance, health assessments, income protection, life assurance, and critical illness options.
• Wellbeing support, family leave, childcare options, volunteering opportunities, and staff banking products and discounts.

Hiring process

• Submit an application and request accessibility support or alternative application formats if needed.