IT Support Engineer

Location: Berlin, Germany; Workplace: On-site

Company

hirify.global is a global commerce company providing tools and services that help video game developers fund, distribute, market, and monetize their games.

What you will do

• Own end-to-end IT onboarding and offboarding, including account setup, access provisioning, deprovisioning, and equipment handoff.
• Administer Google Workspace, Atlassian, Okta, LDAP, VPN, SIP, office networks, AV systems, and conference-room technology.
• Provide on-site and remote IT support for office employees with a strong customer-service focus.
• Manage hardware and software throughout the full lifecycle, maintaining accurate asset inventories and allocation records.
• Manage IT hardware and service vendors, including Apple, Dell, Asus, and Logitech.
• Support internal events, desk moves, office reconfigurations, and maintain IT documentation and runbooks.

Requirements

• 3–4 years of hands-on IT experience in hardware and software troubleshooting, installation, and maintenance.
• Professional working proficiency in English and the ability to explain technical concepts clearly to non-technical colleagues.
• Hands-on experience administering business and identity systems such as Google Workspace, Atlassian, Okta, LDAP, and VPN.
• Experience with office networking, AV and conference-room systems, CCTV, physical security systems, backup, and recovery.
• Strong interpersonal, organizational, and practical problem-solving skills, with the ability to work independently and manage shifting priorities.

Nice to have

• Experience supporting a global or multi-office organization.
• Experience in a fast-paced, entrepreneurial organization.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Additional language skills, such as Azerbaijani or Russian.

Culture & Benefits

• Work as the primary on-site IT point of contact for the Berlin office.
• Support internal meet-ups, conferences, desk moves, and office reconfigurations.
• Work in a dynamic environment where priorities can shift quickly.