Associate Product Specialist (AI)

Location: Leavesden office, Hertfordshire, United Kingdom; at least 3 days a week in the office

Company

hirify.global is an ecommerce company combining fashion with technology to serve millions of customers.

What you will do

• Support continuous improvement of Customer Care products, digital tools and customer or advisor journeys.
• Translate operational and customer requirements into clear product changes with guidance from Product Specialists and Product Managers.
• Use frontline insight, data and customer feedback to identify improvement opportunities and support roadmap prioritisation.
• Support product change delivery, rollout, adoption, training and communications for frontline teams.
• Monitor digital care tool performance and help improve efficiency, quality and customer satisfaction.
• Support experimentation and promote automation, AI and self-service capabilities.

Requirements

• Some experience in Customer Care, Digital Care, Customer Experience, operations or product, or a strong desire to build a product career.
• Interest in improving digital tools, journeys and processes, with willingness to learn.
• Ability to collaborate across Product, Engineering and Operations teams.
• Developing skills in using data, insight and customer feedback to support improvements and prioritisation.
• Awareness of customer journey mapping, service design or process optimisation, and interest in agile product delivery.
• Good communication, organisation, proactivity and willingness to learn.

Culture & Benefits

• Collaborative, diverse and inclusive working culture.
• 25 days of paid annual leave plus an additional celebration day.
• Employee discount, sample sales and private medical care scheme.
• Matched pension contributions of up to 5%.
• Personalised learning and career development opportunities.
• Subsidised canteen, gym, on-site parking, shuttlebus service from Watford station and summer Friday hours.