Customer Service Representative (Healthcare)

Location: Onsite in Northampton, Northamptonshire, initially at the National Distribution Site; the role will move to a healthcare facility in Rockingham Park, Corby, opening in 2027. Working hours are 8:30am–5:00pm, Monday to Friday.

Company

hirify.global develops and delivers healthcare products and services guided by a mission to save and sustain lives.

What you will do

• Log, code, allocate, investigate, and escalate customer disputes, queries, and complaints within SLA.
• Review invoices, purchase orders, accounts, contracts, credits, and rebilling requirements to resolve discrepancies.
• Liaise with customers, pricing, warehouse, operations, transport providers, service managers, and European approval stakeholders.
• Obtain proof of delivery documents to support outstanding-debt collection.
• Manage the disputes inbox and customer expectations while delivering excellent customer service.
• Identify process improvements, update procedures and SOPs, complete ISO training, and support 6S initiatives.

Requirements

• A Level standard or equivalent.
• Strong organisation, planning, prioritisation, decision-making, and analytical skills.
• High attention to detail and accuracy.
• Professional telephone manner and a proactive, positive approach.
• Ability to work effectively in a team and manage customer expectations within service parameters.
• Ability to work onsite at the Northampton and, from 2027, Corby facilities.

Culture & Benefits

• Competitive total compensation package.
• Professional development opportunities.
• Strong emphasis on work-life balance.
• Collaborative culture focused on ownership, accountability, and meaningful healthcare impact.