Field Quality Engineer (IV)

Location: Shanghai, China. Additional locations: Beijing, Chongqing, Shenzhen, Wuxi, and Xi'an, China. Travel required up to 50% of the time.

Company

hirify.global provides materials science and engineering solutions for semiconductor chips, advanced displays, and related manufacturing equipment.

What you will do

• Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns.
• Lead root-cause investigations and corrective actions for recurring product and service issues.
• Collaborate with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams.
• Improve service documentation, lessons learned, knowledge assets, and troubleshooting practices.
• Develop quality metrics, dashboards, and action plans to drive continuous improvement.
• Support customer escalations, product introductions, ramp readiness, and field reliability initiatives.

Requirements

• Bachelor’s degree in engineering, quality, manufacturing, or a related technical discipline, or equivalent field experience.
• 5+ years of experience in quality engineering, field service engineering, manufacturing, customer support, or a related technical role.
• Experience leading root-cause investigations and corrective actions.
• Strong analytical, technical problem-solving, communication, and collaboration skills.
• Ability to work across multiple functions and influence without direct authority.

Nice to have

• Experience with semiconductor equipment, capital equipment, or high-tech manufacturing.
• Knowledge of quality management systems and continuous improvement methodologies.
• Experience with customer-facing technical support or escalation management.
• Familiarity with reliability engineering, failure analysis, and data-driven problem solving.
• ASQ, Lean Six Sigma, or other quality-related certification.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Opportunity to work with a global network of Field Quality Engineers and cross-functional organizations.
• Employee health and wellbeing programs supporting professional and personal needs.
• Regular employment with a technology-driven company in the semiconductor industry.