Senior Client Delivery Manager

Location: Macquarie Park, ACT, Australia

Compensation: AUD 80 monthly credit, plus competitive remuneration

Company

hirify.global provides telecommunications services that connect Australians, businesses, and communities through its network.

What you will do

• Manage relationships with customers, senior stakeholders, internal delivery teams, vendors, and third-party partners.
• Align stakeholders and sponsors around customer reporting objectives and business priorities.
• Validate reporting plans and ensure contractual, quality, accuracy, and performance obligations are met.
• Act as the primary liaison for reporting-related issues between customers, hirify.global teams, and external providers.
• Provide performance updates to management and lead initiatives that improve delivery outcomes.
• Manage customer reporting escalations and complaints through documented resolution.

Requirements

• Extensive experience in end-to-end service delivery across contractual, operational, reporting, and performance commitments.
• Strong customer relationship management and stakeholder-influencing skills, including work with senior executives and vendors.
• Strong reporting and analytical capabilities, including KPI reporting, performance trending, business insights, and data-driven decision-making.
• Knowledge of contract management, SLA governance, service management, and managed services delivery.
• Experience managing customer escalations, critical incidents, and service issues through timely resolution.
• Strong commercial, financial, communication, presentation, problem-solving, organisational, and attention-to-detail skills.

Culture & Benefits

• Competitive remuneration, employee discounts, AUD 80 monthly credit, and 25% off hirify.global products.
• Additional Connected leave days and inclusive, carer-neutral paid parental leave of up to 16 weeks.
• Industry-focused development micro-credentials through hirify.global U in partnership with La Trobe and Macquarie Universities.
• Employee-led diversity networks and inclusion initiatives.
• Free 24/7 counselling and wellbeing support through in-person, phone, SMS, and video services.