7 часов назад
Customer Relationship Manager (FTC - 1 year) (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Relationship Manager (FTC - 1 year) (Fintech): Orchestrating contractual governance, service escalations, SLA reporting, and operational reviews for a key enterprise banking client with an accent on contract compliance, stakeholder management, and payment technology. Focus on translating technical service metrics into executive insights, coordinating cross-functional remediation, and managing complex governance processes.
Location: Hybrid in Melbourne or Sydney, Australia
Company
develops payment technology that helps businesses accelerate growth and powers payments for millions of businesses across five continents.
What you will do
- Plan and facilitate mandatory non-BAU governance and operational reviews with ANZ Bank stakeholders.
- Act as the primary contact for complex delivery issues, service escalations, and non-routine requests.
- Interpret the ANZ Bank Transition Services Agreement, monitor contractual obligations, and manage variations or scope changes.
- Coordinate technical operations, product, and delivery teams to resolve root-cause issues and mitigate risks.
- Drive accurate monthly and quarterly SLA reporting and present executive-ready service insights.
- Track remediation timelines and provide visibility to senior stakeholders.
Requirements
- At least 5 years of experience in enterprise account management, service delivery management, or client relationship roles in complex environments.
- Strong technology background and ability to bridge communication between technical teams and enterprise stakeholders.
- Experience building credibility with executives and managing sensitive escalations for high-value enterprise clients.
- Ability to interpret enterprise contracts, manage SLA accountability, and facilitate formal governance processes.
- Favourable police check and other background checks are required.
- Compliance with information security, confidentiality, health and safety, and company policies is required.
Nice to have
- Background in banking, financial services, or fintech.
- Knowledge of payment systems and acquiring models.
Culture & Benefits
- Work in a global team of approximately 18,000 people across payment technology.
- Values include innovation, excellence, cooperation, and empowerment.
- Access extensive training opportunities and opportunities for professional growth.
- One-year fixed-term contract with potential to extend.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →