Senior Principal Service Engagement Lead (Fintech)

TL;DR

Senior Principal Service Engagement Lead (Fintech): Managing complex client engagements and service delivery across APAC with an accent on bid management, project estimations, and commercial negotiations. Focus on orchestrating cross-functional inputs for high-quality service offers, securing approvals, and ensuring smooth transitions to project execution.

Location: Hybrid in Sydney or Singapore (work from office two days a week)

Company

Leading provider of integrated investment management solutions, independent subsidiary of Deutsche Börse Group with 3,000+ colleagues worldwide.

What you will do

• Act as main entry point for Sales, Value Advisory, and Commercial teams on assigned service opportunities.
• Lead end-to-end service engagement process, producing accurate estimations for scope, resources, timelines, costs, and risks.
• Secure commercial approvals, support contract negotiations, and ensure smooth handover to project owners.
• Forecast order intake and capacity in systems like Salesforce and Zimit.
• Foster relationships across organization and propose process improvements for bid management.

Requirements

• 10+ years in service management or client-facing roles
• Proven commercial awareness and track record selling large Time & Material or Fixed Fee projects
• Strong customer relationship building and understanding of clients’ business processes
• Deep knowledge of services offerings, stakeholder partnerships, communication, and presentation skills
• Structured, organized, rigorous with excellent time management; flexibility to travel across APAC region
• Hybrid work: office two days a week in Sydney or Singapore

Culture & Benefits

• Flexible working hours and global hybrid policy (office two days/week, remote otherwise)
• Attractive salary, bonus scheme, and pension
• Skills development, relationship building, and client success focus
• Caring, customer success-driven, collaborative, curious, and courageous values
• Equal opportunity employer committed to diversity and growth

Hiring process

• Submit English application via career site (no photo, age, or non-professional info)
• Applications processed continually; CV review in approx. three weeks
• Provide feedback during process to improve talent acquisition