Senior Client Delivery Manager (Revenue Cycle)

Location: Remote within the United States; based in Franklin, Tennessee

Company

hirify.global provides specialty revenue cycle management solutions for hospitals, health systems, and ambulatory surgery centers through its E360 RCM intelligent automation platform, supporting claims, denials, reimbursement, and financial performance.

What you will do

• Lead operational delivery for high-complexity, high-impact client accounts and serve as a strategic advisor to client executives and senior leaders.
• Translate operational data, trends, root cause analysis, and risks into executive-ready insights, recommendations, presentations, and narratives.
• Develop forward-looking account strategies, identify systemic issues and emerging risks, and guide clients through operational changes and performance improvement initiatives.
• Own complex issue analysis and resolution strategies, lead cross-functional root cause analysis, and frame escalations with risks, impacts, options, and recommended actions.
• Partner with the Client Delivery Director and internal stakeholders on high-risk, sensitive, or enterprise-impacting issues and account strategy.
• Provide informal mentorship, share best practices, support onboarding and knowledge transfer, and contribute to Client Delivery frameworks and process optimization.

Requirements

• High School Diploma or GED required. An Associate’s or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field is preferred.
• 4–6 years of experience required in healthcare operations, revenue cycle, client-facing roles, or related environments.
• Deep understanding of operational workflows, data interpretation, and client support models.
• Advanced analytical skills with the ability to interpret data and translate it into actionable insight.
• Strong written and verbal communication skills, including client-facing presentation experience.
• Ability to independently manage client relationships and operational discussions.
• Ability to influence without authority in cross-functional environments.
• Timely and regular attendance; equivalent combinations of education and experience will be considered.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice to have

• Associate’s or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field.

Culture & Benefits

• Client-facing work centered on problem-solving, continuous improvement, long-term client value, and enterprise accountability.
• Professional growth and development supported through tools, resources, training, onboarding, and knowledge transfer.
• Remote work environment with a culture described as collaborative, flexible, family-oriented, and supportive of work-life balance.
• Commitment to core values, professional judgment, inclusion, and an equal-opportunity workplace.