Customer Support Agent - Level 1

Location: Hybrid in Gdańsk, Poland, with routine attendance at the Grunwaldzka Avenue office.

Company

hirify.global develops an agentic professional services automation platform that connects project management, resourcing, financials, and margin visibility.

What you will do

• Provide comprehensive customer support across all five hirify.global products.
• Investigate and troubleshoot basic and technical customer issues.
• Communicate openly and clearly with customers throughout the resolution process.
• Verify information carefully before sending responses.
• Take ownership of issues and follow them through to resolution.
• Represent the customer in internal communications and keep their issue a priority.

Requirements

• Some customer-facing experience, ideally in a B2B organization.
• Near-native spoken and written English required.
• Empathy, care, and strong communication skills.
• Some technical knowledge and a willingness to learn.
• Ability to take ownership of customer issues and follow through to resolution.
• Ability to work in a hybrid arrangement in Gdańsk with routine office attendance.

Culture & Benefits

• Employee share options through an ESOP.
• Competitive salary and OTE where applicable.
• Vacation days from the first day and a region-specific pension benefit.
• Health plans, wellbeing programs, and inclusive parental leave policies.
• Educational resources, a development allowance, recognition programs, and flexible working practices.