Junior Tech Support Specialist (Fintech)

Location: Remote within the EU; rotational coverage follows EST shifts

Company

hirify.global develops mobile and online banking technology and provides support services for banking software and applications.

What you will do

• Support end-users through a 24/7 live-chat service for mobile and online banking products.
• Build an in-depth understanding of banking software and applications.
• Examine technical logs to troubleshoot and resolve customer issues.
• Coordinate with technical support specialists, software technicians, developers, and other departments.
• Explain technical processes to less-technical users and help improve support quality.

Requirements

• Excellent written and spoken English
• Solid troubleshooting skills and a good technical understanding.
• Ability to learn technical skills and banking products quickly.
• Ability to manage multiple concurrent tasks in a dynamic workload.
• Strong customer communication and coordination skills.
• Availability for rotational shifts: 10 AM–10 PM EST, 10 PM–10 AM EST, and standby backup periods.

Nice to have

• Experience in banking live chat or technical support.
• Experience with Dialogflow.
• Experience with iOS and Android platforms.
• Project management experience.
• Experience working with US-based customers or knowledge of the US banking system.

Culture & Benefits

• Long-term employment.
• Internal medical insurance.
• Community of practice and regular knowledge sharing.
• Internet compensation of $50 per month.
• Friendly, collaborative, and international working environment.