Junior Tech Support Specialist

TL;DR

Junior Tech Support Specialist: Providing 24/7 live-chat technical support for mobile and online banking products with an accent on troubleshooting, customer communication, and coordination with technical teams. Focus on managing dynamic workloads, resolving technical issues, and supporting end-users effectively.

Location: Remote (EU)

Company

Industry leader in mobile and online banking technology.

What you will do

• Understand banking software and apps in-depth.
• Coordinate with software technicians, technical support, and developers.
• Examine technical logs to troubleshoot and resolve issues.
• Handle technical processes and explain them to less-technical users.
• Manage and improve the quality of the tech support process.

Requirements

• Excellent written and spoken English.
• Strong troubleshooting skills and ability to learn technical skills quickly.
• Ability to establish good working relationships with customers.
• Coordination with developers to diagnose issues.
• Ability to manage multiple concurrent tasks effectively.

Nice to have

• Experience in banking live-chat and technical support.
• Experience with Dialogflow and mobile platforms (iOS, Android).
• Project management experience.
• Experience working with US-based customers and knowledge of US banking system.

Culture & Benefits

• Remote-friendly role depending on location eligibility.
• Long-term employment with competitive salary.
• Paid vacation, national holidays, sick leave, and internal medical insurance.
• Community of practice and knowledge sharing.
• Internet compensation ($50 per month).
• Friendly and international team environment.