Junior Client Service Representative (Financial Services)

Location: Kraków, Poland. Hybrid model: three days per week in the office; two office days for a parent of a child up to four years old.

Company

hirify.global is a global financial services firm providing investor services, capital partner solutions, technology solutions, and specialist client support.

What you will do

• Process custody account opening requests from corporate and direct clients.
• Validate and upload client due diligence documentation.
• Provision and maintain client user access to the BBH Infuse platform.
• Collaborate with internal teams, client service groups, and external clients.
• Follow policies and procedures to maintain service quality and minimize operational risk.
• Update desktop procedures and internal trackers, share knowledge, and participate in process improvement initiatives.

Requirements

• English at C1 level.
• BA/BS degree or equivalent work experience.
• Ability to prioritize work and resolve issues effectively.
• Good communication and relationship-building skills.
• Good knowledge of Microsoft Office tools.
• Ability to work in the Kraków hybrid office model.

Culture & Benefits

• Paid standard vacation allowance plus one Culture Celebration Day and one Community Service Day.
• Private medical care and life insurance.
• Employee Assistance Program with confidential counselling for employees and families.
• Professional training and qualification support.
• Wellbeing Program and online Social Fund benefit platform.
• Social, sports, integration, and onboarding programs.