Junior Client Service Representative (Financial Services)

Location: Kraków, Poland; hybrid model with 3 days per week in the office (2 office days for a parent of a child up to 4 years old)

Company

hirify.global is a global financial services firm providing investor services, capital partner solutions, specialist expertise, and technology-enabled client management.

What you will do

• Process custody account opening requests from corporate and direct clients in cooperation with internal teams and client service groups.
• Validate and upload client due diligence documentation related to account opening.
• Provision and maintain client users’ access to the BBH Infuse portal.
• Deliver high-quality services in line with BBH policies and procedures while minimizing operational risk.
• Keep desktop procedures and internal trackers up to date and share knowledge within the team.
• Participate in process improvement initiatives and projects.

Requirements

• Strong English skills at C1 level.
• BA/BS degree or equivalent work experience.
• Ability to prioritize work effectively and resolve issues.
• Good communication and relationship-building skills for internal and external collaboration.
• Good knowledge of Microsoft Office tools.

Culture & Benefits

• Hybrid work model in Kraków with regular office collaboration.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Private medical care, life insurance, and an Employee Assistance Program with confidential counselling for employees and families.
• Professional training and qualification support, plus a wellbeing program.
• Online Social Fund benefits platform and social, sports, and integration events.
• Structured onboarding program for new hires.