Customer Support Specialist (Automotive)

TL;DR

Customer Support Specialist (Automotive): Handling general and technical support cases for vehicle diagnostic tools with an accent on high-quality communication and user satisfaction. Focus on improving support processes, automating CS workflows, and providing accurate feedback to technical teams.

Location: Hybrid (must be based in Kaunas, Lithuania)

Salary: 1300 – 2095 € / month

Company

hirify.global crafts simple yet powerful diagnostic and customization tools for car enthusiasts globally.

What you will do

• Manage general and technical support cases via email and live chat using Intercom.
• Provide user support in English and Lithuanian.
• Deliver timely feedback to internal teams to optimize processes and eliminate recurring issues.
• Analyze customer needs and business context to ensure high satisfaction.
• Utilize data to improve and automate customer support processes.

Requirements

• Must be based in Kaunas, Lithuania for hybrid work.
• At least 1 year of experience in customer service or technical support.
• Excellent written communication skills in English and Lithuanian.
• Strong time management and self-management abilities.
• Genuine interest in vehicle diagnostics and the automotive industry.

Nice to have

• Proficiency with Intercom and ChatGPT tools.
• Familiarity with automation practices for improving customer satisfaction.

Culture & Benefits

• Hybrid work flexibility.
• Competitive pay for high-impact work.
• Emphasis on well-being and work-life balance.
• Real learning and professional growth opportunities.
• Environment focused on making a real impact in automotive tech.