Customer Support Specialist (Automotive)

Location: Hybrid (Kaunas, Lithuania). Full on-site work required during the first 3 months of training and probation.

Salary: €1,300 – €2,095 / month

Company

hirify.global develops simple yet powerful diagnostic and customization tools for car enthusiasts worldwide.

What you will do

• Handle general and technical vehicle-based support cases via email and live chat using Intercom.
• Provide support to users in English and Lithuanian.
• Collect and relay customer feedback to internal teams to improve processes and reduce recurring issues.
• Analyze customer needs and business context to ensure high satisfaction levels.
• Utilize data to enhance and automate customer support workflows.

Requirements

• At least 1 year of experience in customer service or technical support.
• Experience providing client support via email, live chat, or similar platforms.
• Excellent written communication skills in both English and Lithuanian.
• Strong interest in the automotive industry and vehicle diagnostics.
• Availability to work in shifts (day and afternoon, including weekends).
• Effective time and self-management skills.

Nice to have

• Experience with automation practices to improve customer satisfaction.
• Proficiency with Intercom and ChatGPT tools.

Culture & Benefits

• Hybrid flexibility: 3 days in the office and 2 days from home.
• Comprehensive health plan and paid days off for self and family care.
• Potential 4-day workweek for one month per year based on company goals.
• Additional vacation days based on tenure (up to 4 extra days).
• 2% gross salary learning budget and monthly paid self-learning days.
• Office perks including Friday lunches, team buildings, and a cozy lounge.