Support Consultant, Tier 2 (Lab, English)

Location: Kyiv, Ukraine — hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners and software through online sessions, telephone, and email.
• Support customers during occasional on-site events.
• Manage support cases by collecting relevant customer information and recording it in the CRM according to company procedures.
• Collaborate with other departments and escalate customer feedback.
• Build strong relationships with reselling partners and end-users worldwide.

Requirements

• Customer-oriented approach with strong communication, verbal, and writing skills.
• English and Ukrainian at B2 level or above; English is used for internal communication.
• Problem-solving and logical-thinking skills.
• Result-oriented, stress-resistant, analytical, empathetic, and able to multitask.
• Motivation for self-development and willingness to learn.

Culture & Benefits

• Meaningful work supporting the future of dentistry.
• Professional, friendly, and supportive multicultural environment.
• Professional growth and development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave, office breakfasts and lunches, free employee parking, and occasional business trips to Western Europe.