Customer Service Representative - Field Solutions (Insurance)

Location: Duluth, Georgia; remote or hybrid work available after training

Salary: $30,000–$33,000 per year, based on experience

Company

hirify.global is an insurance company providing term life insurance products and services.

What you will do

• Provide customer service to term life policyholders and agents.
• Respond to verbal and written inquiries about billing, policy coverage, underwriting, and contract changes.
• Identify concerns, ask appropriate questions, and communicate solutions clearly and courteously.
• Document research findings thoroughly and make corrections identified during customer interactions.
• Forward corrections for additional processing or approval when necessary.
• Recognize priority situations and notify the appropriate parties.

Requirements

• High school diploma or GED.
• Excellent PC skills and intermediate Microsoft Word skills.
• Excellent verbal and written communication and customer service skills.
• Strong attention to detail and ability to maintain knowledge of company products and procedures.
• Ability to communicate professionally with irate customers.
• 40 hours per week, Monday–Friday, 9:00 a.m.–6:00 p.m.

Nice to have

• One year of call center customer service experience.
• Previous insurance or financial services experience.

Culture & Benefits

• Health, dental, and vision insurance from day one.
• 401(k) plan with an employer match.
• Vacation, sick, holiday, and volunteer time off.
• Life and disability insurance, plus flexible spending and health savings accounts.
• Professional development and tuition reimbursement.
• Defined career growth path with promotion criteria and opportunities to apply for other internal roles after one year.