Customer Service Representative - Client Services (Insurance)

Location: Duluth, Georgia; remote or hybrid work available after training

Salary: $30,000–$33,000 per year, based on experience

Company

hirify.global provides term life insurance and related financial services through its policyholder and agent network.

What you will do

• Provide customer service to term life policyholders and agents by phone and in writing.
• Answer questions about billing, policy coverage, underwriting, and contract changes.
• Identify customer concerns, ask appropriate questions, and respond clearly and courteously.
• Document research findings thoroughly and perform corrections identified during calls.
• Forward corrections for further processing or approval when needed.
• Recognize priority situations and notify the appropriate parties.

Requirements

• High school diploma or GED.
• Excellent PC skills and intermediate Microsoft Word skills.
• Strong verbal and written communication and customer service skills.
• Attention to detail and the ability to maintain knowledge of company products and procedures.
• Ability to communicate professionally with irate customers.
• Availability for 40 hours per week, Monday–Friday, 9:00 a.m.–6:00 p.m.

Nice to have

• One year of call center customer service experience.
• Previous insurance or financial services experience.

Culture & Benefits

• Remote work after training is available subject to internet requirements of at least 8 Mbps upload and 15 Mbps download.
• Defined career growth path with promotion criteria based on knowledge, skills, and performance.
• Health, dental, and vision insurance from day one.
• 401(k) plan with an employer match, life and disability insurance, FSA, and HSA.
• Vacation, sick, holiday, and volunteer time off, plus professional development and tuition reimbursement.
• Company-sponsored social and philanthropy events.