Customer Service Representative I (Insurance Payments)

Location: Remote within the United States; scheduled hours are 11:00 AM–8:00 PM EST.

Salary: $21 USD per hour.

Company

hirify.global provides an insurance payments network that supports digital communications, inbound payment processing, and outbound disbursements for insurance carriers.

What you will do

• Respond to customer inquiries by phone, email, chat, and other channels.
• Assist insureds, individuals, service providers, and adjusters with claim payments processed by hirify.global.
• Provide basic troubleshooting and setup guidance for products and services.
• Resolve complaints, de-escalate situations, and escalate complex issues to team leads, managers, or internal resources.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues and provide feedback on customer service process efficiency.

Requirements

• Associate degree or at least 2 years of relevant experience.
• Call center experience and proven remote work experience.
• Excellent written and verbal communication, customer service, organization, and computer skills.
• Ability to follow instructions accurately, prioritize quickly, remain composed, and collaborate effectively.
• Experience with Word, Excel, and Outlook is preferred.

Nice to have

• Insurance experience.
• Payments experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Remote work arrangement with a stated EST schedule.
• Focus on work-life balance, career advancement, and professional development.
• Equal opportunity employment.