Service Planner

TL;DR

Service Planner (Logistics): Coordinating service activities and scheduling field service engineers to ensure efficient customer experience with an accent on resource allocation and order management. Focus on optimizing service workflows, managing parts availability, and utilizing SAP/C4C for accurate record-keeping.

Location: Hybrid or On-site in Uddingston, UK

Company

Global leader providing industrial solutions for medical research, renewable energy, food production, and infrastructure.

What you will do

• Plan and schedule service work to meet customer deadlines.
• Create, allocate, and release service orders to field engineers.
• Ensure parts and resources are available prior to site visits.
• Coordinate and confirm service appointments with customers.
• Track job progress, supporting invoicing and follow-up work.
• Maintain records in SAP/C4C and support ad-hoc projects.

Requirements

• Experience in planning, administration, customer service, or coordination.
• Ability to manage multiple priorities and stay organized.
• Clear communication skills for interacting with customers and colleagues.
• Strong problem-solving skills and desire to improve processes.

Culture & Benefits

• Hybrid working model and supportive team environment.
• Modern office with activity-based working spaces.
• Minimum of 40 hours of professional training per year.
• Competitive benefits package and pension scheme.
• 36-hour work week for improved work-life balance.