Tusker Driver Excellence Advisor - Watford

Location: Watford, United Kingdom; hybrid with at least three days per week or 60% of working time at the Watford office. Training requires five days per week in the office until fully competent.

Salary: £31,380 per year

Company

hirify.global’s Tusker business provides company car and tax-efficient car benefit schemes, supporting more sustainable mobility through salary sacrifice vehicles.

What you will do

• Support drivers by delivering accurate, professional, and customer-focused service.
• Handle inbound and outbound interactions, understanding driver needs and explaining complex or difficult messages clearly.
• Manage internal and external systems while keeping information accurate and up to date.
• Take ownership of interactions through to completion and proactively chase responses where needed.
• Work toward and exceed team KPIs and SLAs.

Requirements

• Excellent verbal and written communication skills with a polite, professional telephone manner.
• Inquisitive approach with the ability to understand context and impact.
• Strong organisation and time-management skills.
• Ability to adapt and prioritise in response to changing business pressures.
• High accuracy and attention to detail.
• Ability to work from the Watford office at least three days per week, with five days per week required during training.

Culture & Benefits

• Inclusive workplace focused on belonging, diversity, and equal opportunity.
• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• Flexible lifestyle benefits, including discounted shopping.
• 22 days of holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.