Manager, Customer Success (Consumer Intelligence)

Location: 141 Walker Street, North Sydney, Australia

Company

hirify.global is a global consumer intelligence company providing retail measurement, analytics, and consumer insights through advanced platforms.

What you will do

• Partner with clients through joint business planning to understand commercial priorities, growth objectives, and strategic challenges.
• Define business questions, refine project objectives, and shape analytical approaches addressing key opportunities and risks.
• Deliver presentations and analyses that translate complex data into business implications and actionable recommendations.
• Oversee analytical commitments, managing client expectations, priorities, timelines, and outcomes.
• Provide perspectives on industry trends, consumer behaviour, and market dynamics, including pricing, promotion, assortment, innovation, and category growth.
• Build trusted client relationships, support renewals, identify expansion opportunities, and contribute to consultative selling.

Requirements

• 5+ years of experience and solid knowledge of a measurement or data analytics tool.
• Strong consultative, planning, servicing, communication, presentation, and interpersonal skills.
• Deep awareness of market conditions and the client business environment.
• Experience working with clients to solve business issues.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• AI tools may be used during recruitment, with human oversight and final hiring decisions made by people.