Commercial Support Associate (Medical Devices)

Location: Melbourne, Australia

Company

hirify.global develops medical technologies and surgical solutions designed to improve outcomes for patients with musculoskeletal disorders.

What you will do

• Support the Spine Territory Manager with territory coverage, joint field calls, account strategy execution, and limited sales activities.
• Manage consignment sets, including requests, scheduling, shipping, collection, inspection, replenishment, and reporting.
• Coordinate loaner equipment logistics, urgent shipments, transfers, and distribution-center activities.
• Serve as an operational contact for customer inquiries and field-team requests, redirecting communications when necessary.
• Enter and fulfil approved consignment requests, delivery orders, loaner requests, case schedules, invoices, and purchase orders.
• Maintain accurate customer, shipment, inventory, and operational records in internal systems.

Requirements

• Ability to manage territory-support, inventory, consignment, and loaner-equipment activities.
• Ability to coordinate shipments, pickups, replenishment, and surgical-readiness requirements.
• Ability to maintain accurate records and use internal systems such as AtlasOne, GlobusOne, Outlook, or Excel.
• Commitment to company quality policies, confidentiality standards, applicable laws, industry codes, and the Code of Conduct.
• Professional, ethical, customer-focused communication with sales representatives, healthcare providers, and internal teams.

Culture & Benefits

• Full-time employment in Melbourne, Australia.
• Values include innovation, customer focus, teamwork, and results-driven execution.
• Work is connected to improving patient care and surgical outcomes.
• Inclusive and respectful workplace with equal employment opportunity.