Service Center Manager

Location: On-site at the service center in Rock Hill, South Carolina, United States. Occasional travel of approximately 10% may be required.

Company

hirify.global provides industrial equipment and service solutions and is committed to reducing greenhouse gas emissions and supporting the transition to a low-carbon society.

What you will do

• Drive growth of the parts and service business while maintaining high customer satisfaction.
• Lead, coach, hire, schedule, and develop shop and field service technicians.
• Manage service center scheduling, resource allocation, work in progress, warranty administration, reporting, and financial performance.
• Establish standardized service processes, documentation, and procedures to improve efficiency and consistency.
• Ensure compliance with Safety, Health, Environmental, and Quality standards, company policies, and regulatory requirements.
• Resolve complex equipment, warranty, and customer service issues through troubleshooting, root-cause analysis, and corrective actions.

Requirements

• 3–5 years of service leadership experience, preferably with hands-on technical expertise in maintaining and repairing compressed air equipment, generators, dewatering pumps, energy storage systems, or similar industrial equipment.
• High school diploma or GED required.
• Strong knowledge of service operations, equipment maintenance, troubleshooting, repair, and technical documentation.
• Ability to read technical manuals, blueprints, and hydraulic/electrical schematics.
• Strong analytical, problem-solving, written, verbal, and customer communication skills.
• Proficiency in Microsoft 365, ERP systems, service management software, and business mathematics.

Nice to have

• Bachelor’s degree in Business Management or a related field.
• Technical training, certifications, or equivalent relevant work experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance and short- and long-term disability insurance.
• Generous paid time off.
• 401(k) matching and automatic company contribution.
• Equal opportunity employment and reasonable accommodation throughout the employment process.

Hiring process

• Interviews are included in the selection process.
• Skills assessments may be used for some roles.