Systems Engineer Manager

Location: Onsite at hirify.global in McKinney, Texas, United States; travel to branch locations may be required, up to 25%.

Company

hirify.global provides corporate and branch operations supported by an internal Information Technology team.

What you will do

• Lead, manage, motivate, and mentor the Service Desk Team and its functional sub-teams.
• Provide technical direction for complex troubleshooting and support requests, including executive-level support.
• Monitor Service Desk processes, documentation, routing, escalation, and adherence to Change Management policies.
• Manage team coverage, schedules, agent availability, overtime approvals, vacation, and personal time off.
• Collaborate with IT leadership to forecast hardware and software needs.
• Participate in acquisition and greenfield projects, travel to branch locations, and report KPIs and metrics to the Senior Manager.

Requirements

• Undergraduate degree or equivalent experience and training.
• At least 10 years of call center or equivalent experience is preferred, with strong knowledge of IT system fundamentals.
• At least 3 years of experience supervising and managing projects and teams is preferred.
• Demonstrated leadership, mentoring, training, motivation, analytical, problem-solving, organizational, and communication skills.
• Ability to understand business requirements and translate them into functional specifications.
• Valid driver's license required. Microsoft, CompTIA, and other IT certifications are preferred.

Culture & Benefits

• Work environment includes an indoor office, indoor warehouse, and outdoor warehouse yard.
• Regular interaction with employees at all organizational levels.
• Competitive weekly or bi-weekly pay and discretionary bonuses.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid vacation, sick, volunteer, holiday, birthday, and floating time off.
• Medical, dental, vision, flexible spending accounts, company-paid life insurance and short-term disability, with additional optional coverage subject to eligibility.