Customer Value Advisor (SaaS)

Location: United States

Company

hirify.global provides connected work, strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, and enterprise architecture solutions to more than 4,500 customers globally.

What you will do

• Own the economic buyer relationship across a portfolio of enterprise accounts from initial forecast through renewal.
• Build executive-level relationships with C-suite and VP stakeholders and conduct business reviews connecting customer outcomes to hirify.global investment value.
• Drive product adoption and value realization against commitments made during the sale.
• Identify and advance expansion opportunities with Account Executives.
• Support strategic pre-sale engagement and ensure continuity from signature through go-live.
• Develop customer champions, source referrals, and communicate customer feedback to product and experience teams.

Requirements

• 5+ years of experience as a strategic Customer Success Manager or Account Executive.
• Experience managing deal sizes of $250K+ ACV.
• Demonstrated executive presence and the ability to lead C-suite conversations toward decisions.
• Experience delivering or participating in value realization reviews or executive business reviews.
• Strong commercial judgment, communication, and interpersonal skills across organizational levels.
• Ability to connect customer health and adoption milestones with renewal and expansion outcomes.

Nice to have

• 2–4 years of management consulting experience.
• Value Engineering experience at a peer SaaS company such as Salesforce, SAP, or ServiceNow.

Culture & Benefits

• Remote work support and flexible work hours and environment.
• Four company-wide paid Unplugged Days per year.
• Generous PTO offerings, region-dependent.
• Region-specific benefits including parental leave, retirement, medical plans, and wellness support.
• Paid time to volunteer during hirify.global’s Force for Good Week.
• Employee referral bonuses, weekly office lunches for hybrid team members, and social events.