Senior Account Manager (SaaS)

Location: Remote within the United States, with candidates located on the East Coast preferred, ideally in the Washington, DC area; ability to travel to client locations in DC, North Carolina, and New York, with approximately 20–30% travel.

Salary: $105,000–$125,000 per year base salary.

Company

hirify.global provides a marketing AI platform that generates high-performance content and automates compliance-risk reviews for enterprises in regulated industries.

What you will do

• Manage day-to-day relationships and adoption for 2–5 enterprise financial services accounts.
• Plan, lead, and present Quarterly Business Reviews demonstrating ROI and identifying expansion opportunities.
• Develop and execute account plans aligned with customer goals across quarterly, semi-annual, and annual periods.
• Onboard users, enable adoption, advise customers on hirify.global solutions, and advocate for customer needs.
• Own issue resolution, escalate problems when needed, and identify process or product improvements.
• Build trusted relationships with stakeholders through regular engagement at customer sites.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, technology, or digital marketing company.
• Experience serving, retaining, and growing large enterprise accounts and sourcing expansion opportunities.
• Ability to work autonomously across multiple enterprise stakeholders and travel regularly to customer sites.
• Strong analytical skills, including interpreting data, calculating ROI, and preparing impact reports with Excel or Google Sheets, including pivot tables and basic formulas.
• Basic understanding of marketing programs and channels.
• Ability to work remotely from the United States, preferably from the East Coast.

Nice to have

• Direct experience working with financial institutions on marketing-related initiatives.

Culture & Benefits

• Remote and in-office work options supported through a hybrid working model.
• Competitive compensation and benefits, including 401(k) matching in the United States.
• Professional enablement, training, onboarding, and career development programs.
• Employee Enrichment Fund for personal interests or home-office upgrades.
• Flexible time off, volunteer days, charitable donation matching, and diversity and inclusion initiatives.