Strategic Account Manager (B2B SaaS)

Location: Remote, United States only; must be eligible to work in the United States without sponsorship

Company

hirify.global provides cloud-based software and services for purpose-driven nonprofits, associations, and membership organizations in more than 30 countries.

What you will do

• Own a portfolio of existing clients and serve as the primary post-sale contact.
• Manage renewals from start to finish, identify churn risks, and improve retention.
• Identify and close cross-sell and upsell opportunities across products including Aptify, NimbleAMS, and GiveSmart.
• Lead quarterly business reviews, demonstrate delivered value, and align on future priorities.
• Build relationships with multiple stakeholders and coordinate with Customer Success, Support, Product, and Marketing.
• Maintain Salesforce account plans, renewal dates, opportunity stages, pipeline data, and performance reporting.

Requirements

• 3+ years of experience in account management, customer success, or a client-facing sales role, ideally in B2B SaaS.
• Proven record of meeting or exceeding retention and renewal targets.
• Experience identifying and closing expansion opportunities within existing accounts.
• Ability to manage a portfolio of accounts and navigate multiple stakeholders or decision-makers.
• Daily experience with Salesforce or a comparable CRM; familiarity with Gong, Salesloft, or similar tools.
• Strong communication, relationship-building, organization, consultative selling, and account-analysis skills; willingness to travel as needed.

Nice to have

• Experience in association, nonprofit, or membership technology.
• Experience with Microsoft Office 365, including Excel for account and portfolio reporting.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) savings plan with company match.
• Flexible planned paid time off and generous sick leave.
• Employer-paid parental leave and short-term disability.
• Remote work flexibility, work-life balance, and an inclusive, purpose-driven environment.