Client Success Manager, Enterprise Accounts

Location: United Kingdom — Remote

Company

hirify.global Software provides an AI operating system for the built world that helps teams plan, connect, and perform in the workplace.

What you will do

• Own the success, retention, renewal, and growth of a portfolio of complex enterprise customers.
• Build executive partnerships and act as a strategic advisor throughout the customer lifecycle.
• Lead enterprise onboarding, adoption, value realization, success planning, and executive Quarterly Business Reviews.
• Use AI-powered customer success platforms to monitor customer health, predict risk, identify expansion opportunities, and improve operational efficiency.
• Partner with Sales, Product, Engineering, Professional Services, and Support on renewals, expansion, customer challenges, and product direction.
• Analyze customer data, industry trends, and organizational change to guide workplace transformation and develop scalable customer success playbooks.

Requirements

• 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment.
• Demonstrated success managing complex enterprise customers and executive stakeholders across long customer lifecycles.
• Strong executive presence and the ability to influence C-level decision-makers.
• Experience driving adoption, retention, renewals, expansion, measurable business outcomes, executive business reviews, and strategic account plans.
• Experience with customer success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies.
• AI fluency, strong analytical and program management skills, and excellent executive communication and cross-functional collaboration abilities.

Culture & Benefits

• High-performance, accountability-focused culture with ownership and autonomy.
• Technology-forward environment integrating AI and advanced solutions across the platform and work practices.
• Continuous learning, professional growth, innovation, and agility are encouraged.
• Collaborative, results-driven working environment.
• Competitive benefits supporting health, well-being, and financial security globally.