Client Success Manager II (SaaS)

Location: Atlanta, GA 30324, United States; flexible hybrid schedule

Salary: $78,000–$100,000 per year

Company

hirify.global delivers mission-critical technology to law enforcement, fire, EMS, and public-sector agencies across the United States.

What you will do

• Own the post-implementation lifecycle for Tier 2, Tier 3, and select Tier 4 public-safety agency accounts.
• Build relationships with operational leaders, administrators, and executive stakeholders.
• Drive adoption, recurring business reviews, retention, renewals, and expansion opportunities.
• Monitor engagement and account-health data to identify risks and opportunities.
• Lead cross-functional resolution of client issues and coordinate with Sales, Support, Product, Engineering, and Marketing.
• Maintain account plans, renewal data, customer records, and engagement documentation in CRM systems.

Requirements

• 5+ years of experience in Client Success or Account Management in customer-facing SaaS roles.
• Demonstrated success with complex accounts, high retention, renewals, and multi-level stakeholder relationships.
• Strong understanding of adoption, customer risk, and expansion strategy.
• Proficiency with CRM platforms; HubSpot experience is preferred.
• Strong written, verbal, and presentation skills, with confidence engaging senior stakeholders.
• Ability to travel approximately 25–30% or more.

Nice to have

• Experience supporting public-sector, GovTech, public-safety, or regulated organizations.

Culture & Benefits

• Flexible hybrid work schedule.
• Free chef-inspired lunch Monday through Thursday.
• 15 PTO days and a floating holiday.
• Medical, dental, vision, and 401(k) benefits with matching according to the plan terms.
• Annual bonus, tuition reimbursement, and career growth opportunities.
• Collaborative, purpose-driven culture.