Enterprise Customer Account Manager (SaaS)

TL;DR

Enterprise Customer Account Manager (SaaS): Managing and growing existing enterprise customer relationships with an accent on ARR growth, retention, and customer satisfaction. Focus on identifying cross-sell and upsell opportunities, developing strategic account plans, and leveraging AI-driven workflows to deliver value within the tax and compliance industry.

Location: Must be based in Durham, North Carolina (Hybrid)

Salary: $179,100–$346,900 (OTE range varies by location)

Company

hirify.global is an AI-first cloud compliance platform provider that processes billions of transactions annually to simplify tax and compliance for businesses worldwide.

What you will do

• Develop and maintain strategic relationships with enterprise clients from daily users to executive stakeholders.
• Drive ARR growth by identifying, managing, and closing cross-sell and upsell opportunities within the existing customer base.
• Create and execute comprehensive account plans to ensure customer retention and satisfaction.
• Analyze customer pain points and compliance goals to provide tailored, value-driven solutions.
• Collaborate with Marketing and Customer Success teams to ensure a seamless and unified customer experience.
• Utilize CRM tools like Salesforce to track interactions, manage pipelines, and provide accurate revenue forecasts.

Requirements

• Must be located in Durham, North Carolina and able to work in a hybrid capacity.
• Minimum 4 years of experience in SaaS sales, specifically within a quota-carrying B2B role.
• Proven track record in managing existing customer bases and driving sales growth.
• Proficiency in sales management practices including pipeline generation, forecasting, and risk analysis.
• Experience with CRM systems such as Salesforce or Gainsight.
• Relevant bachelor's degree and formal sales training.

Nice to have

• Expertise in the financial, tax, or compliance industry.
• Industry knowledge in retail, software, or logistics.
• Experience applying AI technologies to improve business efficiency and sales outcomes.

Culture & Benefits

• Competitive compensation package including OTE and performance bonuses.
• Comprehensive health and wellness benefits including private medical, life, and disability insurance.
• Generous paid time off and paid parental leave.
• Strong commitment to diversity, equity, and inclusion with 8 active employee resource groups.
• AI-first work environment with opportunities to grow and innovate using cutting-edge technologies.