Enterprise Customer Account Manager (SaaS)

Location: Must be located in Durham, North Carolina; hybrid role

Company

hirify.global provides an AI-first cloud compliance platform connecting tax technology with business transactions.

What you will do

• Develop strategic relationships with enterprise customers from daily users through executive stakeholders.
• Grow annual recurring revenue by creating, managing, and expanding account pipelines.
• Identify cross-sell and upsell opportunities, build business cases, and achieve sales quotas.
• Create account plans, lead negotiations, close deals, and provide forecasts and risk analyses in CRM systems.
• Analyze customer compliance needs, recommend tailored solutions, and improve satisfaction and retention.
• Collaborate with Marketing, Customer Success, and other teams to deliver a coordinated customer experience.

Requirements

• Experience in a quota-carrying B2B sales role serving an existing customer base.
• At least 4 years of SaaS sales experience; financial, tax, or compliance industry experience is preferred.
• Knowledge of opportunity generation, pipeline management, sales forecasting, and managing multiple opportunities.
• Industry knowledge in retail, software, logistics, finance, accounting, or tax.
• Formal sales training and a relevant bachelor's degree.
• Proficiency with desktop productivity tools and CRM systems such as Salesforce or Gainsight.

Nice to have

• Experience in financial, tax, or compliance industries.
• Experience using AI and AI-related technologies.

Culture & Benefits

• Paid time off and paid parental leave.
• Eligible employees may receive bonuses and other total rewards.
• Medical, life, and disability insurance vary by location.
• Inclusive culture supported by employee resource groups and senior leadership sponsorship.
• AI is integrated into workflows, decision-making, products, and everyday business challenges.