Customer Success Account Manager (Cloud & AI)

Location: Seoul, South Korea; hybrid work with 2 days per week in the office

Company

hirify.global delivers technology solutions centered on cloud, data, security, productivity, and artificial intelligence.

What you will do

• Build trusted relationships with executives, business leaders, technology teams, and operational stakeholders.
• Lead Customer Success Plans that translate business needs into adoption, transformation, and value-generation initiatives.
• Drive customer adoption, usage, and expansion of cloud and AI solutions, including identifying relevant AI use cases.
• Orchestrate critical incident response across support, engineering, product, partner, and customer stakeholders.
• Plan, prioritize, track, and execute customer success programs across multiple internal and external teams.
• Monitor customer health, manage risks, and lead outcome-focused executive communications.

Requirements

• Master’s degree and 3+ years of relevant experience, or bachelor’s degree and 4+ years of relevant experience, or equivalent experience.
• Working knowledge of cloud, artificial intelligence, data, security, productivity, or enterprise platform technologies.
• Native-level Korean proficiency and professional written and verbal English proficiency.
• Experience leading initiatives involving multiple internal and external stakeholders.
• Ability to manage risk, prioritize initiatives, and execute work plans in complex environments.

Nice to have

• Master’s degree with 6+ years, or bachelor’s degree with 8+ years, of relevant experience.
• 5+ years of experience within the customer’s industry.
• Microsoft or equivalent competitor certifications, such as Azure or Microsoft 365 certifications.

Culture & Benefits

• Hybrid work arrangement with two days per week in the office.
• Ongoing opportunity to work with enterprise cloud and AI adoption programs.
• Cross-functional collaboration with technical specialists, partners, product groups, and commercial teams.