Sales Support Associate (MedTech)

Location: Audubon, Pennsylvania, United States; onsite work

Company

hirify.global develops medical technologies and surgical solutions designed to improve outcomes for patients with musculoskeletal disorders.

What you will do

• Create and maintain customer accounts and enter phone, fax, and email orders.
• Coordinate with Field Sales to verify delivered orders and resolve discrepancies involving pricing, purchase orders, billing, returns, credits, and shipping.
• Process loaner and consignment inventory, verify shipped items and sets, and coordinate approved inventory movements in the field.
• Provide inventory reports, initiate RMAs and product complaints, and communicate product concerns to quality, accounting, and product development teams.
• Support domestic and international customer requests by communicating with distributors and customers and picking, packing, and shipping products.
• Follow company quality, compliance, safety, and ethical business policies, including FDA and other applicable regulations.

Requirements

• At least 2 years of experience in a fast-paced sales, accounting, or customer service environment.
• Bachelor’s degree preferred; equivalent relevant business experience and education may be considered.
• Problem-resolution experience involving customer relationship management, pricing, quality, purchase orders, billing, returns, credits, and shipping.
• Advanced computer skills, including Microsoft Office and Excel.
• Excellent written and verbal communication, strong organization, attention to detail, analytical skills, and mathematical aptitude.
• Ability to sit, climb or balance, stoop, kneel, crouch, or crawl; regularly lift or move up to 10 pounds and occasionally up to 25 pounds.

Culture & Benefits

• Team-oriented, fast-paced work environment with close collaboration across internal departments.
• Culture built around innovation, customer focus, teamwork, and results-driven execution.
• Work schedule is 11:00 AM–7:30 PM, with evening and weekend work as requested.
• Equal employment opportunity and commitment to an inclusive, respectful workplace.