Account Specialist (Healthcare Technology)

Location: Milwaukee, WI, United States; work must be performed in the listed location.

Company

hirify.global develops healthcare technology products, solutions, and platforms for senior care providers and caregivers.

What you will do

• Process standard and web customer orders, including orders requiring exception handling.
• Support customers through Zendesk Chat, phone, and email, resolving issues at the first point of contact where possible.
• Handle inbound customer needs, including calls, simple quotes and orders, and product, pricing, order status, fulfillment, and backorder inquiries.
• Use systems and tools to process orders, manage exceptions, and document customer interactions.
• Collaborate with Sales, Operations, and Supply Chain to resolve issues and improve workflows.
• Meet service-level, accuracy, and productivity goals while adapting to changing priorities.

Requirements

• Bachelor’s degree.
• Strong customer service and communication skills across multiple channels.
• Sound judgment, analytical thinking, and problem-solving skills.
• Ability to manage customer orders, resolve issues, and take ownership of outcomes.
• Ability to work in Milwaukee, WI, where the job is performed.

Nice to have

• Two years of customer service or sales experience.

Culture & Benefits

• Focus on technology-driven healthcare solutions and customer service.
• Collaboration with Sales, Operations, Supply Chain, and other internal teams.
• Opportunities to improve service speed, accuracy, quality, and workflows.
• Generous benefits package.