Delivery Manager (Customer Operations)

Location: New York, New York, United States. Office-first culture with hybrid working models depending on the role and location.

Salary: up to $120,000 USD annualized, plus eligibility for the benefits plan.

Company

hirify.global provides sports technology and live data solutions that enable immersive, interactive, and personalized experiences for sports fans.

What you will do

• Lead customer implementations from project initiation through go-live, stabilization, and transition into ongoing operations.
• Manage project plans, timelines, resources, budgets, milestones, risks, dependencies, issues, and change requests.
• Coordinate Commercial, Finance, Product, Engineering, Legal, Operations, Supply Chain, Support, customer, and external stakeholder teams.
• Act as the primary operational delivery lead, maintaining customer relationships and facilitating governance meetings, status updates, and executive reporting.
• Lead go-live planning, cutover, hypercare, post-launch reviews, seasonal readiness, testing, training coordination, and venue preparedness.
• Resolve complex customer-impacting operational issues and improve scalability, standardization, automation, and delivery efficiency.

Requirements

• Bachelor’s degree in Business, Engineering, Information Technology, Project Management, or a related field, or equivalent practical experience.
• 5+ years of experience managing complex customer implementations, technical deployments, or operational delivery in a customer-facing environment.
• Experience leading multiple concurrent customer engagements and cross-functional initiatives.
• Strong customer-facing communication and executive stakeholder management skills.
• Experience applying project management methodologies and managing project plans, risks, issues, dependencies, and delivery governance.
• Experience with Jira, Confluence, Smartsheet, Microsoft Project, or similar project management tools.

Nice to have

• Experience in sports technology, broadcast technology, SaaS, media, or enterprise software.
• Project Management certification such as PMP, PRINCE2, Agile, or equivalent.

Culture & Benefits

• Office-first working environment with hybrid models determined by role and location.
• Benefits plan eligibility alongside the annualized salary.
• Support for employee wellbeing and professional growth.
• Inclusive culture focused on teamwork, courage, and driving change.